Visiting and resident outing arrangements

Please be aware that restrictions may apply if the aged care centre you are planning to visit is managing an outbreak of transmissible infection. If you’re not sure, before visiting please phone the aged care centre to check.

Visiting arrangements

There is no limit to the number of visitors (of any age) that a resident can have at any one time but please try not to overcrowd the room.

It is not compulsory to wear a surgical mask inside the care centre. Masks will still be available at the care centre for those that wish to wear one, or if your loved one requests you wear one.

All visitors must comply with the details below.

Before you visit:

• Complete your own rapid antigen test within 72 hours of your visit and take a photo as proof of your negative result.
  • All visitors over the age of 12 must do the test.
  • We understand it may be difficult to test children under the age of 12 but we strongly encourage you to do so if possible.
  • Test kits are available at the care centre if you would like to complete the test on site before you enter.
• Please consider annual flu vaccination for all visitors over the age of 6 months.
• Please consider COVID-19 vaccination for you and anyone visiting with you, who is over the age of 5 years.
• Please ensure you are well, and not experiencing symptoms of any potentially infectious illness.

When you arrive:

• Please sign in at the dedicated entry point and complete the wellness questionnaire including temperature testing. Please be patient and maintain social distancing if you have to wait while others complete the wellness check ahead of you.
• Follow instructions from staff and wear PPE if directed by the care centre. This may include a surgical mask or a closer fitting P2/N95 mask and face shield. All PPE is provided at the care centre before entry. 
• Please wash your hands thoroughly before entering and leaving the aged care centre.

Resident outings

Residents can leave the care centre either by themselves or with a friend or relative for a range of reasons.

Before leaving the centre you can discuss with the Care Manager or the rostered staff member in charge any risks associated with the proposed outing, and they may provide advice and input on how to stay safe while away from the care centre.

Please note: residents who leave the centre to attend an event or gathering will be asked to complete a COVID-19 rapid antigen test on days two and six after they return. If they develop any signs or symptoms of COVID-19 or other respiratory infection, they will need to isolate and complete a rapid antigen or PCR test or other respiratory infection testing as required.